Reference

What the 777jil Legal Page Covers

Everything that governs your account sits on this page: the terms you accept when you open it, how we treat your wallet activity, and who you contact when something needs changing.

Account termsWallet rulesData handlingContact routes
777jil What the 777jil Legal Page Covers
POLICY CONTACT PATHS

Where to Send a Legal Question

Legal questions get a person, not a form that disappears. Write to our policy inbox with your account number and a short description of the issue — a wallet transfer that needs a check, a clause you want read plainly, or a request to close the account and remove your details. Send it from the email registered on your account so we can match the request without extra verification steps. We answer by email and keep the thread open until you confirm it is settled.

Policy Inbox Send your question to our policy inbox with your account number and the wallet name involved — bKash, Nagad or Rocket. We read every message in order and reply to the address registered on your account.
Help Panel Open the help panel inside your logged-in lobby for anything tied to a live transaction. Attach the bKash, Nagad or Rocket reference number and the date so we can pull the record without a follow-up email.
Verification Desk When a deposit sits pending, we may ask for a screenshot of the wallet receipt. Your name, number and amount must be visible. Send it once — duplicates add another queue step and slow the whole check.
DATA AND ACCESS

How We Handle Your Data and Access

Your account record holds what we need to run the wallet and meet our own legal duties: your name, contact details, transfer history and sign-in logs. We do not sell that data. Access is limited to the staff who handle verification, payment checks and support tickets, and each lookup is logged. Sessions are protected by your password plus a one-time code sent to your registered mobile. When you ask us to remove data we no longer need to keep, we confirm in writing what was deleted and what stays on file for legal reasons.

What We Store

We hold your registration details, the bKash, Nagad and Rocket reference for each transfer, sign-in records and any support thread you open. A disputed Crash Rocket round stays traceable to your account.

Cookies on This Site

Cookies keep you signed in and remember small preferences such as the language you picked. Clearing them in your browser signs you out, and those preferences reset on your next visit.

Sign-In Protection

Every sign-in needs your password plus a one-time code on your registered mobile. If a code lands when you did not try to log in, change the password and tell support the same day.

Retention and Requests

Transaction and identity records stay as long as local rules require, then get removed. To ask for a copy of your data or a correction to it, email us from the address on the account.

Legal Questions You Send Us

These are the questions that land in our policy inbox most often — eligibility, stored data, and how wallet transfers sit next to our account terms. Short answers sit below. If yours is not here, write to us with your account number and we will answer directly instead of pointing you back to this page. Rules differ by region, so read each answer as the general position and check your own local law where it matters.

Access depends on your local law and eligible regions. We build for Bangladesh, so some wallet rails will not work from another country. Check your own rules before you open an account.

The account closes and marketing contact stops. Records tied to transfers and identity stay for the period local rules require, then get removed. Ask for written confirmation when you close.

Both apply. The provider's rules govern the transfer itself, and our account terms cover what you do with the money once it reaches your balance. Keep the reference number.

Email us from the address on the account, name the field you want changed, and attach a document if it is your name or date of birth. We confirm once it is saved.

Yes. Material edits sit on this page before they take effect, and we flag them inside your account. If a change does not suit you, contact us and we can close the account.

Our policy inbox does. Send the account number and the dates involved, and we log it, answer in writing, and keep the thread open while it is looked at.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.