Reference

The Terms Behind Your Account

Signing in means you have accepted one document, the terms on this page, and it covers the lobby, your wallet and the support desk in equal measure. Nothing is buried in a second page.

One account per personbKash, Nagad, RocketAccess depends on local lawDate shown on every update
777jil The Terms Behind Your Account
DATA AND ACCESS

How Your Details Are Handled

Your account details exist so we can verify who is depositing and who is withdrawing. We keep them on the account record, limit which staff can open that record, and hold the entries for as long as your local law requires. Cookies do a smaller job: they keep your session signed in and remember the language you picked. Ask for a copy of what we hold, or for a correction, and we will take you through the request step by step.

Security you control

Your password and the one-time code sent to your mobile stay with you. We never ask for either in chat, and we never ask you to send money to a personal bKash number.

What we keep, and why

We hold your registration details, wallet transaction references and sign-in history so a disputed deposit can be traced. Nothing is kept without a reason tied to your account or to local law.

Cookies on this page

Session cookies keep you signed in and a preference cookie remembers the language you picked. Clearing them from your browser simply means signing in again next time you visit.

Asking for changes

Need a detail corrected, a copy of your record, or the account closed? Send the request from your registered email or through account chat and we will confirm what happens next.

REACHING OUR DESK

Where to Ask About a Clause

If a clause here does not match what you see in your wallet, ask us before you act on it. Our support desk sits inside your account: open the chat from the menu, describe the deposit or withdrawal in question, and paste the bKash, Nagad or Rocket transaction ID so we can trace it on our side. Email works too when you want to attach a screenshot. Either way, quote the section number from this page and it saves a round of back and forth.

Team online

Chat inside your account

Sign in, open the chat from your account menu, and send the wallet transaction ID. Chat is the shortest route when a deposit, withdrawal or login problem ties back to something in these terms.

Email with a screenshot

Prefer to write it out? Email us with a screenshot of the bKash or Nagad confirmation and the section number you are asking about, and we will answer in writing.

Ask before you deposit

Not sure a clause allows what you have in mind? Message the desk before you send money. A question up front costs you nothing; unwinding a payment afterwards takes far longer.

Terms Questions, Answered Straight

These come up most often when someone is halfway through a deposit and starts wondering about the rules behind it. Read the short answers first; if your case is different, our desk will look at it directly.

Yes. Ticking the box at registration is how you accept them, and the same terms cover every later sign-in. Read them before you deposit rather than after.

No. One account per person, in your own name, linked to your own bKash, Nagad or Rocket wallet. Duplicate accounts get closed and the balance held while we work out what happened.

Yours. Access depends on the law where you live and on eligible regions, so check that before you register. If your region falls outside the supported list we may close the account.

Send the wallet transaction ID from bKash, Nagad or Rocket through account chat. We match it against the account record and tell you what we find. Keep the confirmation SMS until then.

Message us from your registered email or account chat. We settle any remaining balance back to your own wallet first, then close the account and stop sending you messages.

They can change when payment rules or local law shift. The date on this page shows which version is live, and the version running when you last played is the one that applies to you.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.